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Refund Policy

Last Updated: February 15, 2025

Overview

At Intupower, we are committed to providing high-quality AI education and training services. This refund policy outlines our guidelines regarding refunds for all our products and services, including ASTRA programs, courses, and training materials.

General Policy

Intupower maintains a strict no-refund policy for all purchases. By making a purchase, you acknowledge and agree that you are making a final, non-refundable transaction.

Exceptions for Technical Errors

We will issue refunds only in cases where a technical error on our part has resulted in:

  1. Double charging of your payment method
  2. Charging an amount different from the advertised price
  3. Failed service delivery due to our system malfunction

Verification of Technical Errors

  • All technical errors must be reported within 48 hours of the transaction
  • Technical errors must be verifiable through our system logs
  • Claims must be submitted through our official support channels
  • Documentation of the error may be required

Refund Process for Valid Technical Errors

If a technical error is verified:

  1. The full amount of the erroneous charge will be refunded
  2. Refund will be processed to the original payment method
  3. Processing time is typically 5-10 business days
  4. Confirmation of the refund will be sent via email

Non-Refundable Items and Services

The following are explicitly non-refundable:

  • ASTRA program subscriptions
  • Course enrollments
  • Training materials
  • Digital downloads
  • Consulting services
  • Workshop registrations
  • Event tickets
  • Membership fees

Cancellation of Recurring Subscriptions

  • While we do not offer refunds, you may cancel recurring subscriptions at any time
  • Cancellation will take effect at the end of the current billing period
  • No partial refunds will be issued for unused portions of a subscription period
  • Access to services will continue until the end of the paid period

How to Request a Refund for Technical Errors

If you believe you have experienced a technical error that qualifies for a refund:

  1. Contact our support team at [email protected]
  2. Include in your email:
    • Your order number
    • Date of transaction
    • Detailed description of the technical error
    • Any relevant screenshots or documentation
    • Your contact information

Resolution Timeline

  • We will acknowledge your request within 3 business days
  • Technical error verification will be completed within 5 business days
  • If approved, refund processing will begin immediately
  • If denied, you will receive a detailed explanation

Alternative Resolutions

In cases where a technical error has occurred but a refund is not the appropriate solution, we may offer:

  • Account credits
  • Extended access to services
  • Additional features or resources
  • Technical support to resolve the issue

Contact Information

For any questions about this refund policy or to report a technical error:

  • Email: [email protected]
  • Phone: +1 786-571-5117
  • Hours: Monday through Friday, 9:00 AM to 4:00 PM EST

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the new policy.

Legal Rights

This refund policy does not affect any rights that cannot be excluded under applicable consumer protection laws.

This Refund Policy was last updated on February 15, 2025, and is effective immediately.